Dear customer, We sincerely apologize that the product's craftsmanship did not meet your expectations. This was due to an error in our work process. We have reached an agreement with you and have resolved the matter by issuing a partial refund. We have since implemented internal corrective actions to ensure all our production processes strictly adhere to specifications, preventing any recurrence of such an issue. Thank you for your feedback, which allows us to improve. We value your business and hope to have the opportunity to rebuild your trust in the future. Dongguan Hanxiang Rubber Products Co., Ltd